FAQs

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Frequently Asked Questions

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1. How does your service work?

You need to fill the request form either on the home page or any of our services page or the request quote page. We will then assign the work to one of our academic researchers, professional writers, study abroad consultants, cv writing experts or tutors who will evaluate your work and then come up with a quotation and estimated completion time. This estimate is usually within 24 hours but could be longer depending on the work complexity. We will then email you to let you know the cost, and you will need to make a partial payment of the total fee before work begins on your order. After we have completed the job, we will ask you to make the balance payment before sending you the work. Also, note that you can ask to see the work progress before the actual estimated completion date.

2. How do I know that your work will meet your guarantees?

Our team of expert academic researchers, professional writers, study abroad consultants, cv writing experts & tutors have several years of experience in the field they manage; all of them have a 2.1 and above with a Master’s degree or higher in their area of speciality. Your work is also cross-checked by our quality control team to ensure that it meets the required standard. If for any reason the work does not meet your specification, we will amend it for free if notified within a week of receiving the final copy.

3. What are the areas your researchers cover?

Our expert academic researchers, professional writers, study abroad consultants, cv writing experts & tutors are skilled in computer science, information technology, software engineering, business management, mathematics, physics, biology, microbiology, geology, geoscience, geography, statistics, chemical science, education, medical science, biomedical science, biochemistry, health & social care, economics, sociology, psychology, philosophy, mechanical engineering, acoustical engineering, mechatronics engineering, civil engineering, aerospace engineering, electrical/electronics engineering, chemical/petroleum engineering, history, political science, English literature and law-related modules. Our services include academic research paper, conference paper, journals, report, essay, assignment, coursework, dissertation, thesis, personal statement, motivational statement, reference letter review and Curriculum Vitae (CV) assistance for GCSE (O-Level), A-Level, OND, HND, Bachelors, Masters, MBA or PhD students.

4. Can I submit the work I receive as my own?

The work and service that we provide are only to be used as model answers or reference material to guide and help you complete your task. Submitting our work without acknowledging us is plagiarism, and we do not encourage that. An exception will be CV writing & study abroad assistance which could be used without acknowledging us.

5. Is my identity confidential?

We assure that your privacy will not be breached. We do not divulge any information about you to anyone.

6. What happens if I see a mistake in the report that needs to be corrected?

If for any reason the work does not meet your specification, we will amend it for free if the complaints are proven to be valid or caused by negligence from us.

7. How do I receive my assignment work?

Your work will be sent to you as an attachment using the email address provided by you.

8. When will I receive my work?

We will try to complete the work before the deadline day that we agreed with you, but in some extremely short deadline situation, the delivery may fall on your deadline day.

9. How do I pay and when?

You can pay us through Paypal or Bank Transfer. Payment details will be sent to you once your order is accessed and you have agreed with the cost implications. Your first payment will be at the beginning of the work while your last payment will be before we send the final work to you.

10. What if you did not deliver the work before the deadline?

We do not miss deadlines and we usually will not take on jobs that we cannot deliver at the agreed time. However, if for any reason this is the case, a full refund will be issued and the draft that has been done so far will be sent to you for free.

11. How do you know I won't cheat?

It is difficult to ensure that you won’t cheat. We will rely on your honesty that you won’t submit the work as your work because that will be plagiarism of our work.

12. If my supervisor require that I change some parts of the work, can you do this for me?

Firstly, we want to reiterate that the work you send to your supervisor should be entirely yours and not what we sent to you. However, we can always amend the job we sent to you provided the amendment does not require massive new content.

13. When am I entitled to a refund?

If the research paper, conference paper, journals, report, essay, assignment, coursework, dissertation, thesis, personal statement, motivational statement, reference letter review or Curriculum Vitae (CV) is not delivered on time or it contains a massive amount of plagiarism which rarely happens because we pass our work through industry-standard plagiarism checkers.

14. Who handles my order?

Your order is handled by one of our academic researchers, professional writers, study abroad consultants, cv writing experts or tutors whom you will have access to via email, skype or telephone.

15. Can I pay in more than 2 installments?

Yes, this is allowed for orders with a deadline of more than 20 days, e.g. academic research paper, conference paper, journals, final year projects, dissertations or thesis.

If you do not find the answer to your question listed within our FAQ's, you can always contact us directly at [email protected]

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